Privacy policy

Last updated: December 12, 2024

This Privacy Policy describes how Standout Pets (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from standoutpets.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: Your name, address, phone number, and email.
• Order information: Billing and shipping addresses, payment confirmation, and email address.
• Account information: Username, password, and security information.
• Customer support information: Details you include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. Choosing not to provide this information may limit your use of these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

• Device information, browser information, and network connection data.
• IP address and other interaction details with the Services.

Information We Obtain from Third Parties

We may also collect information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors who handle billing and payment details.
• Tracking technologies used for analytics and marketing purposes.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below on Third Party Websites and Links for more details.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, and manage your account.
• Marketing and Advertising: To send promotions and advertisements tailored to you.
• Security and Fraud Prevention: To detect and address suspicious or illegal activities.
• Communicating and Improving Services: To provide customer support and enhance user experiences.

Cookies

We use Cookies to improve the functionality and performance of our Site. Learn more about the Cookies used on our store by visiting Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your personal information under the following circumstances:

• With vendors and service providers performing services on our behalf.
• With business and marketing partners for promotional purposes.
• To comply with legal obligations or protect our rights.

Children's Data

We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

Your Rights

Depending on your location, you may have the right to:

• Access and know what personal information we hold about you.
• Request the deletion or correction of your personal information.
• Opt-out of promotional communications.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at woof@standoutpets.com.au or contact us at 85B Clifton Grove, Carrum Downs, VIC, 3201, AU.